At Quality Workwear Direct, we aim to provide high-quality products and a smooth shopping experience. If you are not satisfied with your purchase, please review our return policy below.
Returns Eligibility
We accept returns for both defective and non-defective products, subject to the following conditions:
- Items must be returned within 10 days of delivery
- Products must be unused, unwashed, and in original condition
- All original tags and packaging must be intact
Change of Mind Returns
If you change your mind:
- Returns are accepted within 10 days
- The customer is responsible for return shipping costs
- A restocking fee may apply where applicable
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item:
- Please contact us within 3 days of receiving your order
- We will offer a replacement, repair, or full refund
- Return shipping costs will be covered by us in these cases
Custom or Branded Products
Items that have been customised, printed, or embroidered (including logo applications) are:
- Not eligible for return unless faulty or incorrect
Exchanges
We accept exchanges for eligible items:
- Items must meet the return conditions listed above
- Customers are responsible for any price differences and shipping costs
Return Process
To initiate a return, please contact us at:
📧 orders@qualityworkwear.com.au
Include:
- Your order number
- Details of the item(s)
- Reason for return
We will provide instructions on how to return your item.
Refunds
Once your return is received and inspected:
- Approved refunds will be processed to your original payment method
- Please allow 3–7 business days for the refund to appear
Australian Consumer Law
Nothing in this policy excludes your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Contact Us
If you have any questions regarding returns, please contact:
📧 orders@qualityworkwear.com.au
📍 Reservoir, Victoria, Australia